Privacy Policy
At Twisted Gem Gallery, also known as Gems Galleria, we strive to provide efficient and reliable shipping services to ensure that your order reaches you in a timely manner. Our shipping policy is designed to give you a clear understanding of how we process and deliver your packages.
All orders are processed and shipped in the order in which they are received. Some of our products are made-to-order, therefore, production and processing times will vary with most orders. We aim to have all orders processed and shipped between 1 to 3 business days after the order is placed. However, increased order volumes, order size, and quantities, as well as product availability may result in longer processing times.
Shipping Costs:
Shipping costs vary based on weight, volume, and destination. These costs are calculated automatically during checkout based on the average weights of the products being ordered. Please note that shipping costs are non-refundable.
Available shipping methods include: Domestic (US Only), International, USPS Priority, USPS First Class International, Standard Ground (UPS/FedEx), USPS Priority International, Expedited (e.g. FedEx 2Day, Overnight), and FedEx/UPS/DHL.*
Delivery Time:
Once your package has been handed over to the post office, we rely on their services for delivery. In general, packages take approximately one week from the shipping date to arrive. While we strive to provide accurate delivery estimates, please allow for extra time for your items to be delivered. Factors such as weather conditions and unforeseen circumstances may cause delays beyond our control.
Tracking Information:
When a shipping label is created, the package is handed over to the post office on the same day. If your package has tracking, please note that it may take some time for the tracking information to be updated. In some cases, USPS may not scan the package until it reaches the destination city or until it has been delivered. If you have concerns about your package, we recommend contacting your local USPS office for assistance.
Customer Support:
When looking at tracking information, we see what you see. If you have any specific concerns or questions regarding your package, please feel free to reach out to our customer support team at debbie@twistedgemgallery.com. However, please note that USPS is better equipped to provide detailed information about the status and location of your package.
